What is quality and why it is an important measure for an organization’s performance? In my opinion quality is a measurement of the “level of standards” an organization will follow for its day-to-day operations. Quality gives an outsider the ability to gauge the reliability of the product or services offered by an organization. To rely on the data related to a product coming from a company for regulatory approval as well as to gain consumer confidence, companies have to maintain certain standards and minimize errors in their routine operations.

For an organization, setting up quality standards and key controls requires investment in resources mainly in terms of qualified personnels. For bigger organizations financially it is affordable but is difficult for a smaller organization to implement top notch quality or maintaining higher standards because of higher cost involved.

Quality of an organization is visible in personnel’s routine performance and management should emphasize the importance of it to the employees as it is almost essential for a Biotech/Pharmaceutical Company who is responsible for bringing drug/devices/diagnostics into the market for human use.

To keep a level of quality, companies have key controls at each step of the process/ operations and try to blend it well right from the starting point, rather than merging it towards the end of a process when a finished product is almost ready to be brought in the market.

If a candidate looking for a job in Pharmaceutical/Biotech Industry has a good understanding and orientation of Quality standards as per regulatory guidelines gains an advantage over the competitors.

For achievers, quality comes with discipline, training and reflects in each and every aspect of their lives.